Your account at vk9 Privacy Policy — with complete transparency

Vk9 collects two types of data — what you provide directly, and what is automatically collected while you use the platform:

We never store your full payment card number or PIN. All payment processing takes place through fully encrypted channels.

Vk9 uses the data it collects solely for specific, legitimate purposes. Each purpose is explained clearly below:

• Account management: To create, verify, and secure your account.
• Payment processing: To process deposits and send withdrawals.
• Customer Support: To handle your questions and resolve any complaints.
• Security Verification: To prevent fraud and illegal activity.
• Legal Obligation: To comply with licensing authority requirements.
• Service improvement: To improve the platform experience using anonymous analytics.
• Relevant Contact: To keep you informed about bonuses and offers (you can opt out at any time).

Vk9 never sells your data. However, certain information may be shared with third parties in the following limited circumstances:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, and partner banks only.
• KYC partner: With licensed verification agencies for identity checks.
• Licensing Authority: To regulatory bodies where required by law.
• Law Enforcement: Based on a valid legal order.
• IT Service Providers: For cloud hosting and server services (under strict confidentiality agreements).

Your data goes nowhere beyond the list above. We have strict data protection agreements in place with all our third-party partners.

The vk9.im website and app use several types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be turned off.
• Functional Cookies: To remember your language preference and account settings.
• Analytics cookies: To understand which pages users visit and how long they stay (anonymised).
• Security cookies: To detect suspicious logins from multiple devices on the same account.

When you visit the site for the first time, a cookie consent notice will appear. From there, you can turn off optional cookies. You can also manage cookies through your browser settings, though some features may not work as a result.

Vk9 does not retain your data longer than necessary. The general guidelines are:

• Account Information: For the duration of your active account and 5 years after closure (as required by law).
• Transaction Records: 7 years after your last transaction (in accordance with financial regulatory requirements).
• Customer Support Chat: Retained for up to 2 years.
• Login & Security Logs: Automatically deleted after 90 days.
• Marketing Preferences: Removed immediately after you cancel your subscription.

Once the retention period expires, your data is securely deleted or fully anonymised so it can no longer be traced back to you.

As a vk9 member, you have a number of rights over your own data:

To exercise these rights, email us at support@vk9.im. We typically respond within 30 days. In some cases, full deletion may not be possible due to legal obligations — if so, we will explain the reason.

Vk9 uses multiple layers of security to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): Additional OTP verification at login.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Data Segregation: Different types of data are stored on separate servers.
• Staff Training: Only authorized staff can access data on a need-to-know basis.
• Penetration testing: External security audits conducted twice a year.

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected members by email as quickly as possible.

The vk9 platform is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is mandatory during registration.

If we ever become aware that a minor's data has entered our system, we will immediately close the relevant account and delete all associated data. If you believe a child has registered on vk9, please notify us at support@vk9.im.

Vk9 may update this Privacy Policy from time to time. When changes are made:

• Full details of any changes will be sent to your registered email address.
• The date of the latest update will be shown at the top of this page.
• At least 14 days' notice will be given before any significant changes take effect.
• A summary of the key changes from the previous version will be provided.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you do not agree, you may request that your account be closed.

For any questions, requests, or complaints about our Privacy Policy, please get in touch:

• Email: support@vk9.im (Subject: "Privacy Request")
• Live Chat: Click the chat icon at the bottom right of the site
• Support hours: 6:00 AM – 2:00 AM, seven days a week

We typically respond to privacy-related requests within 2 business days. Complex cases may take up to 30 days.